This is the Privacy Policy of Castellan
Investments Pty
Ltd (ABN 91 105 166 998) trading as GLC Legal (“we”, “us” and when relating to us, “our”).
We are committed to protecting the privacy of
our
contacts, customers, suppliers and employees (“you” and when relating to you, “your”) and complying with the
Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy
Act).
In this policy we describe how we manage your
personal
information.
1. The kinds of personal information we
collect
The kinds of personal information that we
collect
include:
(a) contact details such as name, role or
position,
address, email address, mobile number, landline number and fax number
(b) information relating to your circumstances and affairs relevant to the matter/s in which we are
instructed
(c) information about your legal interests and requirements and the legal services that you may wish to
purchase
(d) information regarding our communications with you and your attendance at seminars and promotional events
held by
us
(e) if you are an employee or prospective employee, information about your qualifications, skills and work
experience
(f) if you are a supplier or prospective supplier, information about your business skills, services,
products and
prices
2. How we collect personal information
2.1 We collect personal information by
various means
including when
(a) you contact us with a question or inquiry
(b) you attend a seminar or event where we are hosting or presenting
(c) you instruct us to act for you and we open a file and conduct a conflict check
(d) our clients provide information relating to related and adverse parties relevant to the advice or
services we are
providing
(e) we undertake a search or investigation
(f) you visit our website
2.2 Where practicable we collect personal
information
about you directly from you. However, we may have collected information about you from a third party such as
a client,
a third party information provider, the courts or a person responding to our questions or inquiries
2.3 We are required to collect the full name
and
address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW).
Accurate name
and address information must also be collected in order to comply with the trust account record keeping
requirements
in the Legal Profession Regulation 2005 (NSW) and to comply with our duty to the courts
2.4 If you are a client and do not provide us
with name
and address information we cannot act for you
2.5 If you do not provide us with accurate
personal
information we may not be able to carry out our instructions or achieve the purpose for which the
information has been
sought
3. The purposes for which we collect, hold,
use and
disclose personal information
3.1 We collect, hold, use and personal
information in
order to
(a) respond to your enquiries
(b) provide legal services
(c) employ competent and diligent personnel
(d) monitor or improve the use of and satisfaction with our legal services; and
(e) let you know about legal developments, our expertise and legal services that may be of interest to you
3.2 We disclose personal information
(a) in order to carry out the instructions of our clients; and
(b) subject to our confidentiality obligations, when using services in support of our legal practice
4. The parties to whom your personal
information is
disclosed
4.1 Subject to our confidentiality obligations, we may share some relevant personal information with
(a) parties related to a matter you have with us, government authorities and service providers as reasonably
required
to carry out your instructions
(b) our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal
updates; and
(c) third party service providers who assist us with archival, auditing, accounting, legal, business
consulting,
website or technology services
4.2 We also will disclose your information if required by law to do so or in circumstances permitted by the
Privacy
Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a
serious
nature, that relates to our functions or activities has been is being or may be engaged in, in response to a
subpoena,
discovery request or a court order
5. Disclosure of information outside the
jurisdiction
of collection
5.1 We do not disclose personal information to overseas recipients
6. Opting out of marketing communications
6.1 We may, from time to time, send you newsletters, invitations and legal updates about our services. You
can opt out
of receiving further such communications by notifying us using our contact details below by clicking the
“unsubscribe”
option at the bottom of any marketing e-mail received from us
7. Security
7.1 We take reasonable physical, technical and administrative safeguards to protect your personal
information from
misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain
our files
in secure offices and limit access to personal information to individuals with a need to know
8. Access/correction/updating personal
information
8.1 You can contact us to access, correct or update your personal information. Unless we are subject to
confidentiality obligation or some other restriction on giving access to the information and we are
permitted to
refuse you access under the Privacy Act, we will endeavour to make your information available to you within
30 days.
Examples of circumstances where we may refuse to give you access to your personal information include
where
(a) giving access would be unlawful
(b) we reasonably believe that giving you access would pose a serious threat to the life, health or safety
of any
individual or to public health or public safety
(c) giving access would have an unreasonable impact on the privacy of others
(d) the information could reveal the intentions of a party in negotiations
(e) giving access could prejudice the taking of appropriate action in relation to unlawful activity
(f) giving access could reveal evaluative information in a commercially sensitive decision making process
8.2 If you request to correct your personal
information, we will correct, or, if we consider more appropriate, note your request for amendment of the
information
on your record
8.3 We will not charge you to make a request
to access
your record but we may charge you to actually provide access depending on the costs associated with
obtaining and
providing the material
8.4 These actions can usually be taken by
contacting a
customer relations representative using the contact information on the “Contact Us” section below
9. Notification of Changes
9.1 If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy
on our
website
10. Complaints / Contact us
If a breach of this Privacy Policy occurs, a complaint may be made to us by sending it to:
Postal Address: PO Box 6601, NORWEST NSW 2153
Physical Address: Suite 1.11, 25 Solent Cct NORWEST NSW 2153
Attention: Geoff Castellan
or by calling +61 2 8069 8950.
We will endeavour to respond to any complaint
within 30
days. If you are not satisfied with our response to your complaint you may seek a review by contacting the
Office of
the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
